Certified Apartment Manager (CAM) Practice Test 2025 - Free CAM Practice Questions and Exam Preparation Guide.

The first step a manager should take when dealing with tenant complaints is to gather all necessary information. This involves understanding the specifics of the complaint, including details about what the tenant is experiencing, any relevant timelines, and any prior communications related to the issue. By collecting comprehensive information, the manager can assess the situation accurately and determine the appropriate next steps.

This foundational step is crucial because it allows the manager to respond appropriately. Without gathering sufficient information, any response may be misguided or insufficient, potentially compounding the issue or causing further dissatisfaction. Moreover, understanding the tenant’s perspective and the context surrounding the complaint can facilitate a more informed and effective resolution process. Once all relevant details are collected, the manager can decide whether the complaint requires further action, such as contacting legal counsel or considering eviction if warranted, but such measures should only follow a thorough assessment of the situation.